Did you know that 96% of the Problems are not seen by Senior Management??? Marcus Koehnlein reported „The concept was developed by Sidney Yoshida in 1989. He uncovered a poor distribution of power and information within the hierarchy. He found that company leadership was hardly aware of any of the real problems the organization faced. They were, as he put it, only aware of the tip of the iceberg. If Yoshida's numbers are still accurate today can be discussed, a lot changed since 1989, relevant is not the exact number but the model offers a powerful and painful insight into the miserable state of the modern workplace. So what can be done? Frequently engaging with the front line seems to be a still underused key to success.“ How do you melt the Iceberg of Ignorance? Credits Markus Koehnlein via Alvin Foo