Human Resources Indicators (KPIs)
Today, key human resources indicators (KPIs) have become more sophisticated because they no longer only measure administrative efficiency, but also the strategic impact on the business. Here are 5 big blocks with examples: 1. Attraction and recruitment • Time to Fill: average days to fill a vacancy. • Time to Hire: from the time the candidate is contacted until they accept the offer. • Cost per hire: sum of investment in recruitment divided by the number of hires. • Quality of hiring: performance and permanence of the talent hired. 2. Performance and productivity • Productivity per employee: revenue or results generated / number of employees. • Compliance with performance objectives (individual OKRs/KPIs): % of goals achieved. • Absenteeism rate: absences vs. scheduled working hours. • Overtime worked: indicator of overload or poor planning. 3. Retention and Turnover • Voluntary and involuntary turnover rate: % of employees who leave the company. • Retention of key talent: permanence of critical profiles for the business. • Average tenure: average seniority of employees. • Turnover cost: expense associated with replacing an employee (recruitment + training + loss of productivity). 4. Development and training • Investment in training per employee: annual amount invested. • Training hours per capita: average number of training hours per employee. • Applicability index of the training: % of skills learned applied on the job. • Internal mobility: percentage of vacancies filled with internal talent. 5. Organizational climate and commitment • Employee Engagement Index: level of commitment and job satisfaction. • eNPS (Employee Net Promoter Score): willingness to recommend the company as a place to work. • Well-being index: perception of work-life balance, physical and mental health. • Level of diversity and inclusion: % of women, generations, multicultural profiles in key positions. The most current HR KPIs go beyond payroll and turnover: today they focus on employee experience, productivity, development, and strategic value for the business. At HRA Talent we can help you prepare an analysis with solution proposals so that your company is profitable and recovers an exceptional service culture!